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Jewelry to be Treasured

Terms and Conditions

Last updated: December 22, 2016
These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with website (the "Service") operated by T.O. Marko Polo Treasures ("us", "we", or "our").
Please read these Terms and Conditions carefully before using the Service.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

  • Purchases

If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.
We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.

  • Availability, Errors and Inaccuracies

We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Contests, Sweepstakes and Promotions
Any contests, sweepstakes or other promotions (collectively, "Promotions") made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

  • Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of T.O. Marko Polo Treasures and its licensors. The Service is protected by copyright, trademark, and other laws of both the Croatia and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of T.O. Marko Polo Treasures.

  • Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by T.O. Marko Polo Treasures.
T.O. Marko Polo Treasures has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that T.O. Marko Polo Treasures shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

  • Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
Limitation Of Liability
In no event shall T.O. Marko Polo Treasures, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

  • Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
T.O. Marko Polo Treasures its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

  • Governing Law

These Terms shall be governed and construed in accordance with the laws of Croatia, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

  • Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

  • Contact Us

If you have any questions about these Terms, please contact us.


This Privacy Policy governs the manner in which Dubrovnik Treasures collects, uses, maintains and discloses information collected from Users of  website. This privacy policy applies to the Site and all products and services offered by Dubrovnik Treasures.

  • Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace, fill out an order form, subscribe to the newsletter, use features or resources we make available on our Site. Users may be asked for, as appropriate, their name, email address, mailing address, phone number, credit card information and social security number 

  • Users may, however, visit our Site anonymously

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

  • Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

  • Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

  • How we use collected information

Dubrovnik Treasures collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails



The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

  • How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. 

  • Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

  • Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

  • Changes to this privacy policy

Dubrovnik Treasures has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page, we encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

  • Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

  • Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Returns and Refunds Policy

Thank you for shopping at Dubrovnik Treasures.
If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 15 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:

The product was purchased in the last 15 days
The product is in its original packaging
The product isn't used or damaged
You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.
Please contact us before you send the product:

By email:


Send the product with its original packing and the receipt or proof of purchase, to:

T.O. Marko Polo Treasures, Boskoviceva 2, Dubrovnik 20000, Croatia

  • Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Dubrovnik Treasures.

  • Damaged items

If you received a damaged product, please notify us immediately for assistance.

  • Sale items

Sale items can be refunded.

  • Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email:

How to care for your Jewelry

A lot of care and love has gone into each piece of our jewelry. Please follow the below points to get the most out of your jewelry and keep it looking its best, so it truly can be treasured.

General care:

  • Avoid direct contact with beauty products, body cremes, perfumes, hairsprays, deodorants etc. Always apply these products prior to putting on any jewelry allowing enough time for your body to absorb it first. Always put your jewelry on last.

  • Keep your jewelry as far away from chemicals and cleaning products as possible. Serious damage can be avoided especially to our natural coral, semi-precious stones pearls and precious metals too.

  • All jewelry should be taken off prior to any swimming or showering. This could not only seriously damage your beautiful jewelry, but also increases your chance of losing it.

  • We recommend removing your jewelry before going to bed. We know it’s difficult to separate yourselves from our designs, but the possibility of breaking, deforming or losing something is better avoided.

  • Keep your jewelry in its nice and cozy box when you’re not wearing it. Damage can be done if it’s kept in e.g a drawer amongst other items. It can get knocked around and scratched damaging the polish and or plating.

  • Avoid your jewelry being exposed to direct sunlight, harsh light or heat sources. This may cause items to fade or discolour.

  • If you need to wipe down or clean any of your jewelry, we suggest a soft 100% cotton cloth. If necessary you may use a cloth which is damp with distilled water.

  • It is always good practice to inspect your jewelry after wearing it. You may need to give it a nice wipe down especially after a hot sweaty day or night.

  • If by any chance you get your jewelry caught on something, check it for any damage or to see if any adjustments need to be made. Not doing so could lead you to losing your precious piece of jewelry.

Silver & Gold:

  • If you need to bring that beautiful shine back to your silver or gold, the best and safest way is with a specialised polishing cloth. These cloths are impregnated with a polishing substance which will with a few rubs get the job done. These clothes are not good for stones or plated pieces.

  • Silver naturally tarnishes over time due to the environment it is in. To avoid unwanted tarnish, keeping your jewelry in a zip-lock bag keeps the air out and tarnish away.

  • Ironically the more you wear silver, the less you may have to polish it. In everyday wear it is rubbing constantly against objects which make it difficult for tarnish to even start to show.

Gold Plating:

  • Our plated pieces are made from sterling silver with a gold 18K or 24K flash plating (vermeil). This means that there is a fine layer of gold covering the silver base metal. This plating will last the longest if the above care instructions are followed.

  • Specialised polishing clothes must not be used on plated items as they will wear away the plated layer. As mentioned 100% cotton clothes are best for lightly wiping or cleaning plated pieces.

  • Excessive rubbing of any kind can also wear away the plating, so be gentle with your plated pieces of jewelry.

Red Coral (Corallium rubrum):

  • Our coral is natural and just polished for shine. Following the above care instructions will ensure them to stay red and shinny.

  • Coral is very sensitive to chemicals and beauty products.

  • If neccessary a damp cloth is the safest way to wipe the coral.

  • Coral is from the sea, but ironically you shouldn’t swim with it. The polish which is added to the coral will get damaged and will have to be reapplied by a jeweler to bring back it’s beauty.

  • A drop of olive oil on a cotton pad is a safe way to give a little shine back to coral if it has signs of dullness, otherwise it may need to be repolished.

Reach out & let us know if you have any further questions